Liabilities
In order to clarify our position, it is important to note that we, as the website owners, cannot be held liable for any loss or damage of any nature. This limitation of liability applies as long as the website, as well as the information and services provided on the website, are offered free of charge. We want to emphasize that this disclaimer is in place to protect us from any potential legal claims or disputes that may arise.
Refunds Policy
Our refund policy is designed to ensure fairness and customer satisfaction. It is important to note that our policy lasts for a period of 30 days. If 30 days have passed since your purchase, we regret to inform you that we are unable to offer you a refund or exchange.
To be eligible for a return, it is essential that the item in question remains unused and is in the same condition as when you received it. Additionally, it must be returned in its original packaging. This requirement ensures that we can assess the item accurately and determine its eligibility for a refund.
It is worth mentioning that there are certain types of goods that are exempt from being returned. This exemption is primarily due to hygiene purposes, as raw ingredients fall into this category. We believe that this exemption is necessary to maintain the highest standards of quality and safety for our customers.
In some cases, we may grant partial refunds depending on the circumstances. These circumstances include instances where the item is not in its original condition, has been damaged, or is missing parts. However, it is important to note that these partial refunds are only applicable if the reasons for the item's condition are not due to any error on our part. Additionally, if an item is returned more than 30 days after delivery, only a partial refund may be granted.
Refunds (if applicable)
Once we receive your returned item, our team will carefully inspect it to determine its eligibility for a refund. Following this inspection, we will promptly notify you via email regarding the approval or rejection of your refund request. This step is crucial in ensuring transparency and open communication with our valued customers.
If your refund request is approved, we will initiate the refund process. The refund will be processed within a certain amount of days, and the amount will be credited back to your original method of payment, whether it is your credit card or another form of payment. We strive to complete this process as efficiently as possible to ensure a seamless experience for our customers.
Late or Missing Refunds (if applicable)
In the rare event that you have not received your refund, we recommend taking a few steps to investigate the issue further. Firstly, we advise checking your bank account again to confirm if the refund has been processed and posted. Sometimes, there may be a delay in the posting of the refund, so it is important to double-check.
If you have confirmed that the refund has not been posted, we suggest contacting your credit card company. They may have additional information or insights regarding the status of your refund. It is possible that there may be some processing time required before the refund is officially posted, so it is important to be patient during this stage.
If you have followed these steps and still have not received your refund, we kindly request that you reach out to us directly at [email protected]. Our dedicated customer service team will be more than happy to assist you further and resolve any outstanding issues promptly.
Sale Items (if applicable)
We would like to clarify that our refund policy only applies to regular priced items. Unfortunately, sale items are not eligible for refunds. This policy is in place to ensure fairness and consistency in our pricing structure and to provide our customers with the best possible value for their purchases.
Exchanges (if applicable)
In the event that you receive a defective or damaged item, we are more than willing to replace it for you. If you find yourself in this situation, please send us an email at [email protected], and our team will guide you through the exchange process. We value your satisfaction and want to ensure that you receive a product that meets your expectations.
If you have any further questions or concerns regarding our refund policy or any other aspect of your purchase, please don't hesitate to reach out to us. We are committed to providing excellent customer service and will do our best to address any issues you may have. Thank you for choosing Lubaristore and we appreciate your understanding and cooperation. If you have any additional inquiries about our products or need assistance with placing an order, our knowledgeable team is available to help.
